Shipping policy
About Shipping
1. Your tracking number and the express company name will be sent by e-mail immediately after we ship the order out. You can also track it at 【Find your orders】
2. Have delivery questions or need to figure out re-delivery options? Email us at [email protected] and we'll help.
Standard Shipping
United States, Canada, Australia, New Zealand, United Kingdom, Ireland, Germany, Switzerland, Mexico, Belgium, Sweden, France, Italy, Taiwan and other countries
Free Shipping On Orders Over $79.99
Shipping fee for orders under $79.99: $8.99
Shipping Time: 7-12 business days.
Rest of the areas of the United States: Hawaii, Alaska, American Samoa, Guam, Marshall Islands, Micronesia, Northern Mariana Islands, Palau islands, Puerto Rico, U.S. Virgin Islands
Shipping Cost: $100
Shipping Time: 7-20 business days.
Note: The free shipping offer does not apply to these areas.
Express Shipping — United States
Need it faster? We offer express shipping to the contiguous United States only.
Shipping fee: $59.99
Shipping Time: 3–7 business days
Other Areas
Shipping Cost: $8.99-$29.99.
Shipping Time: 10-30 business days, excluding customs clearance.
Address Changes
If you need to change your delivery address, please contact us as soon as possible. Address changes can only be made before your order ships. Once your order has shipped, the delivery address can no longer be changed.
Customs Duties
Orders are shipped with duties and taxes unpaid. If your country's customs charges import duties or taxes when the parcel arrives, these must be paid by you where applicable.
By placing an order, you agree to cover all return shipping costs, customs charges, and handling fees if you refuse to accept a parcel due to import duties or taxes.
Please note: The Junco follows customs regulations and cannot declare items as gifts, nor list a value lower than the actual product price.
Order Processing time
For in-stock products: your total delivery time includes 1–2 days of order processing plus the shipping time.
For pre-order products: Estimated shipping dates are provided on the product’s description page. Your receiving time will be calculated by adding the shipping time to the estimated shipping date.
Please note that if your order contains both in-stock and pre-order products, the shipping date might vary based on the estimated shipping date of pre-order products.
We will make all efforts to deliver your package on time. However, delays may occur due to invalid addresses, customs clearance issues, public holidays and peak season, etc. Your patience is highly appreciated.
SHIPPING NOTICE
1. Products in a single order may ship from different warehouses, so you might receive multiple packages.
2. The Junco is not responsible for packages lost or stolen after delivery.
3. You are responsible for any losses caused by providing an incorrect delivery address.
4. Received a damaged or incorrect item? Contact us at [email protected] within 2 days of delivery and we'll make it right.