privacy-policy

[Xiamen Velo IMP. & EXP. Co., Ltd.], trading as THE JUNCO (“THE JUNCO,” “we,” “us,” or “our”), respects your privacy.

This Privacy Policy explains how we collect, use, disclose, retain, and protect your personal information when you visit our website (the “Site”), create an account, purchase our products, contact us, or subscribe to our marketing communications. It also explains the choices and rights you may have regarding your personal information.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at [email protected].

SECTION 2 — INFORMATION WE COLLECT

We collect personal information that you provide directly to us, information generated when you use the Site, and information provided by service providers involved in your transactions.

Depending on how you interact with us, this may include:

Contact information: Your name, email address, telephone number, billing address, and shipping address.
Account information: Information you provide when registering for or managing an account, including your login details and preferences.
Order and transaction information: Products purchased, order numbers, payment status, delivery details, and records of returns, exchanges, or refunds.
Communications and submitted content: Messages, customer service inquiries, reviews, and any materials you choose to submit for product customization, where available.
Marketing preferences: Your subscription status and communication preferences.
Technical and usage information: Your IP address, browser type, operating system, device information, referring pages, pages visited, and interactions with the Site.

We collect technical and usage information through server logs, cookies, and similar technologies, depending on the tools enabled on the Site and your privacy choices.

You may choose not to provide certain information. However, we may be unable to process your order, arrange delivery, or provide a requested service without information necessary for that purpose.

SECTION 3 — HOW WE USE YOUR INFORMATION

We use personal information for the following purposes, as applicable:

To receive, process, and fulfill orders, including arranging payments, delivery, returns, exchanges, and refunds.
To create and manage customer accounts and maintain order records.
To respond to questions and provide customer support.
To send service communications, including order confirmations, shipping updates, and important account notices.
To provide requested customization services and manage content you submit in connection with those services.
To operate, maintain, troubleshoot, and improve the Site and our products and services.
To send marketing communications in accordance with your preferences and applicable law.
To detect and prevent fraud, unauthorized transactions, misuse, and security incidents.
To maintain necessary business records, meet legal obligations, resolve disputes, and protect legal rights.

SECTION 4 — LEGAL BASES AND CONSENT

Where applicable law requires a legal basis for processing personal information, we rely on the basis appropriate to the relevant activity. This may include:

Performance of a contract: To process your order, arrange delivery, and provide services you request.
Compliance with legal obligations: To maintain records or respond to legally binding requirements.
Legitimate interests: To operate and protect our business, prevent fraud, and improve our services, where those interests are not overridden by your rights.
Consent: For activities that require your permission, such as certain marketing communications or nonessential cookies.

Where we rely on consent, you may withdraw it at any time by using the relevant unsubscribe or privacy controls, or by contacting [email protected].

Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal. We may also continue processing information where another lawful basis applies, such as retaining records required by law.

SECTION 5 — PAYMENTS

Payments are handled through the payment services made available at checkout.

Depending on your selected payment method, payment information may be collected directly by the relevant payment service provider. We may receive transaction information, such as payment confirmation, transaction references, and payment status, to process your order and manage refunds or disputes.

The information collected and retained by a payment service provider depends on its services and your payment method. Please review the provider’s privacy policy to understand how it handles your information.

Please do not send full payment card numbers or card security codes to us by email or through customer service messages.

SECTION 6 — MARKETING COMMUNICATIONS

Where you subscribe or otherwise give permission as required by applicable law, we may send you emails about our products, promotions, and other updates.

You may unsubscribe at any time by clicking the unsubscribe link in a marketing email or contacting [email protected].

Unsubscribing from marketing communications does not prevent us from sending necessary service messages, such as order confirmations, delivery updates, or responses to your inquiries.

SECTION 7 — SHARING YOUR INFORMATION AND THIRD-PARTY SERVICES

We may disclose personal information where necessary for the purposes described in this Privacy Policy, including to:

Payment service providers: To process payments, refunds, and payment disputes.
Fulfillment and delivery providers: To prepare orders, arrange shipping, and handle returns.
Technical and business service providers: To support website hosting, data storage, security, customer service, email communications, and analytics, where those services are used.
Professional advisers and relevant authorities: Where necessary to obtain professional advice, comply with legal obligations, respond to valid legal requests, or protect rights and safety.
Parties involved in a business transaction: In connection with a proposed or completed merger, acquisition, restructuring, or transfer of all or part of our business, subject to applicable legal requirements.
Other recipients you authorize: Where you request or permit a disclosure.

We limit disclosures to information appropriate for the relevant purpose. Where a provider processes personal information on our behalf, we require appropriate privacy and security obligations.

Some third parties, including certain payment providers, process information under their own privacy policies.

The Site may also contain links to external websites or services. Please review their privacy policies before providing personal information to them.

SECTION 8 — COOKIES AND SIMILAR TECHNOLOGIES

We use cookies and similar technologies to support the operation of the Site. Depending on the features and services enabled, these technologies may also help us remember preferences, understand website usage, or measure marketing performance.

The categories used on the Site may include:

Essential technologies: Support functions such as shopping carts, account authentication, checkout, and security.
Preference technologies: Remember settings and choices you make.
Analytics technologies, where used: Help us understand how visitors use the Site and identify areas for improvement.
Advertising technologies, where used: Help measure campaigns or deliver relevant advertising, subject to applicable consent and opt-out requirements.

Where required by law, we obtain consent before placing or accessing nonessential cookies or similar technologies.

You can manage cookies through your browser settings and any cookie preference controls provided on the Site. Blocking certain cookies may affect features such as login, shopping carts, or checkout.

For questions about the technologies used on the Site or your available choices, contact [email protected].

SECTION 9 — RETENTION OF INFORMATION

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

When determining retention periods, we consider the nature of the information, our relationship with you, the services requested, legal recordkeeping requirements, security needs, and the handling of disputes or claims.

Some information may need to be retained after an order is completed or an account is closed, including records needed for accounting, tax, fraud prevention, or legal purposes.

When information is no longer needed, we take appropriate steps to delete or anonymize it, subject to applicable retention requirements.

SECTION 10 — SECURITY

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, misuse, loss, alteration, and disclosure.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

If you have an account, please keep your login credentials confidential and contact us promptly if you suspect unauthorized access.

SECTION 11 — INTERNATIONAL PROCESSING

Your personal information may be processed in countries other than your country of residence, including countries where we or our service providers operate.

Data protection laws may differ between countries. Where applicable law requires safeguards for an international transfer, we use the safeguards required for that transfer.

You may contact [email protected] for further information about the international processing of your personal information.

SECTION 12 — YOUR PRIVACY RIGHTS

Depending on your location and the laws that apply to our processing, you may have the right to:

Request information about how we collect, use, and disclose your personal information.
Access personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of personal information, subject to applicable exceptions.
Receive certain information in a portable format.
Object to or request restrictions on certain processing.
Withdraw consent for processing based on consent.
Opt out of certain targeted advertising, or the sale or sharing of personal information, where applicable.
Submit a complaint to the relevant privacy or data protection authority.

To submit a request, contact [email protected] and describe the right you wish to exercise.

We may need to verify your identity before fulfilling certain requests. Where permitted by law, an authorized representative may submit a request on your behalf.

We respond within the time required by applicable law. If a request cannot be fulfilled, we will explain the reason and provide information about any available appeal process. We will not unlawfully discriminate against you for exercising your privacy rights.

SECTION 13 — CHILDREN’S PRIVACY

The Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under that age. Where applicable law requires additional protections for older children, we apply those requirements.

If you have not reached the age of majority in your place of residence, please ask a parent or legal guardian to assist you and make purchases on your behalf.

If you believe a child has provided personal information to us without any permission required by law, please contact [email protected]. We will review the matter and take appropriate action, including deletion where required.

SECTION 14 — CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy to reflect changes in our practices, services, or legal requirements.

The updated version will be posted on this page with a revised “Last updated” date. Where required by law, we will provide additional notice or obtain consent before implementing relevant changes.

SECTION 15 — CONTACT US

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or would like to raise a concern about how we handle your personal information, please contact:

THE JUNCO
Legal company name: [Xiamen Velo IMP. & EXP. Co., Ltd.]
Email: [email protected]