Are the straps adjustable?
Absolutely. All shoulder and backpack straps are fully adjustable for a comfortable fit.
Are your bags waterproof?
Most of our bags are water-resistant, meaning they can handle light rain and splashes. However, we recommend avoiding heavy rain exposure for optimal longevity.
Are The Junco bags durable?
Yes! Our bags are crafted with high-quality materials to ensure durability for everyday use, whether you’re heading to class, work, or a weekend trip.
What makes The Junco bags unique?
Every bag we sell is our original patented product, blending colorful aesthetics with practical functionality. Our signature style includes vibrant colors, eye-catching accessories, and versatile designs that stand out.
Do your backpacks fit laptops?
Yes. Many of our backpack models include padded compartments that fit laptops up to 15.6 inches. Please check the product description for specific measurements.
Are your bags sustainably made?
We are certificated by BSCI and are committed to responsible manufacturing practices. Eco-friendly and social responsibility are core value for The Junco. Many of our materials are sourced from eco-friendly suppliers, and we continually strive to reduce our environmental impact.
Where are your products made?
All The Junco bags are designed in-house and manufactured by our own production line. Materials are provided by trusted partners who meet our high standards for quality and ethics.
Which payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options at checkout.
Is my payment information secure?
Yes. We use industry-standard encryption to protect your payment and personal information.
Can I change or cancel my order?
If your order has not yet been shipped, please contact our customer service team as soon as possible to request a change or cancellation.
Where do you ship?
We ship worldwidely. Shipping options and costs will be displayed at checkout based on your receive address.
Can I track my order?
Yes. Once your order is shipped, you can see the tracking number in order section of your user dashboard. You must log in before making purchase.
How long does shipping take?
The shipping time to North America, Europe, Oceania and East of Asia will take 7-14 business days. The other regions could be possibly 30-60 days.
Do The Junco bags come with a warranty?
Yes. All our products come with a one-year limited warranty covering manufacturing defects.
Who can I contact if I have questions?
Our customer service team is here to help! Feel free to reach out via email at support@thejunco.com.
What is your return policy?
We offer a 30-day return policy for unused items in their original condition. If you're not satisfied with your purchase, please contact us for return instructions.
Do you offer free returns?
At this time, return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.
How long does it take to receive a refund?
Refunds are processed within 5-7 business days after we receive and inspect the returned item.
Do you accept bulk wholesale orders?
Yes. For bulk order or wholesale inquiries, please contact support@thejunco.com
Do you accept customization order?
Please describe your customization requirements, quantity, receive address and other essential information in a mail. Send the mail to support@thejunco.com. We'll do our best for your need.
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How To Turn Off Cookies You can choose to restrict or block Cookies through your browser settings at any time. Please note that certain Cookies may be set as soon as you visit the Website, but you can remove them using your browser settings. However, please be aware that restricting or blocking Cookies set on the Website may impact the functionality or performance of the Website or prevent you from using certain services provided through the Website. It will also affect our ability to update the Website to cater for user preferences and improve performance. Cookies within Mobile Applications
We only use Strictly Necessary Cookies on our mobile applications. These Cookies are critical to the functionality of our applications, so if you block or delete these Cookies you may not be able to use the application. These Cookies are not shared with any other application on your mobile device. We never use the Cookies from the mobile application to store personal information about you.
If you have questions or concerns regarding any information in this Privacy Policy, please contact us by email at info@thejunco.com. You can also contact us via our customer service at our Site.
